Refund Policy
We strive to provide exceptional services to our clients. However, we understand that circumstances may arise that require refunds for fees paid for our accounting and tax services. Please review our refund policy outlined below:
- 24 Hours Full Refund for Change of Mind
- Clients are eligible for a full refund of the upfront fee paid if a cancellation request is submitted within 24 hours of initiating the service and no work has been commenced.
- Clients are eligible for a full refund of the upfront fee paid if a cancellation request is submitted within 24 hours of initiating the service and no work has been commenced.
- 50% Refund if Work is Interrupted Due to Unforeseen Circumstances from Client’s Side
- If the completion of our services is hindered or interrupted due to unforeseen circumstances arising from the client’s side, resulting in the inability to finalize the agreed-upon work, a 50% refund of the upfront fee paid will be issued.
- If the completion of our services is hindered or interrupted due to unforeseen circumstances arising from the client’s side, resulting in the inability to finalize the agreed-upon work, a 50% refund of the upfront fee paid will be issued.
- 25% Refund if Work is Completed but Not Signed by Client
- Upon completion of the requested work, if the client decides not to sign off on the finalised documents or services provided, a 25% refund of the upfront fee will be processed.
- Upon completion of the requested work, if the client decides not to sign off on the finalised documents or services provided, a 25% refund of the upfront fee will be processed.
We use PayPal as our payment service. You are also covered by PayPal’s Buyer Protection Program.
Refund Request Procedure:
- To request a refund, clients must submit a formal request via email to info@autosmsf.com.au within the specified timeframes outlined in the respective refund categories.
- Refunds will be processed within 2 Days of receiving the valid refund request.
Exceptions to Refund Policy:
- Refunds will not be issued if the client has breached the terms and conditions outlined in the initial agreement.
- No refunds will be granted for services rendered and agreed upon by the client unless otherwise specified in the policy.
For any inquiries or refund requests, please contact our customer service team at info@autosmsf.com.au or 1300 014 900.